1. General conditions of store trade
1.1. These purchase–sale rules (hereinafter – the Rules) regulate the mutual rights, duties and responsibilities of the seller and the buyer when conducting trade not via the internet: in a physical store, by telephone, under individual contracts or by other direct sales methods.
1.2. Seller: Medynas, UAB, Karvelių village, Gruzdžiai eldership, Šiauliai district LT-81415, company code 175846549, VAT code LT758465414, e-mail info@medynas.lt , tel. no. +370 41 372 622.
1.3. Buyer – any person purchasing goods from the Seller for personal, family, household or business needs.
1.4. The Buyer, when purchasing goods from the Seller, confirms that they have familiarised themselves with the Rules and agrees to comply with them.
2. Information provided to the buyer
2.1. The Seller undertakes to provide the buyer with accurate, clear and comprehensive information about:
– product characteristics, purpose, usage or installation instructions;
– price, taxes and additional services (if applicable);
– warranty duration and conditions;
– procedure for collection, delivery or transfer of goods.
2.2. The buyer is provided with product visualisation, technical documentation or verbal consultation, if required by the nature of the product.
2.3. The Seller has the right to change the assortment, prices and rules at any time, however such changes do not apply to already concluded contracts.
3. Prices, settlement and payment procedure
3.1. All prices are stated in euros and are final (including taxes).
3.2. The product price comes into effect from the moment it is published in the store or price list.
3.3. The buyer may pay for goods by cash, payment card, bank transfer, e-invoice, which the Seller creates electronically via the “Citadele” business portal or the company
system, which enables the Client to pay directly via the link provided in the invoice or by other methods accepted by the Seller.
3.4. The client receives purchase confirmation by email after payment. The buyer must be issued a cash receipt, voucher or VAT invoice.
3.5. The VAT invoice is sent to the Buyer immediately after receiving the order. The VAT invoice may indicate advance payment if the ordered products are manufactured according to an individual order.
4. Conclusion of the purchase–sale agreement
4.1. The agreement is considered concluded when the buyer pays for the product and accepts it, or when a separate purchase–sale agreement is signed (if the goods are expensive or complex).
4.2. The agreement remains valid until full fulfilment of the obligations of both parties.
4.3. Ownership of the goods is transferred to the buyer from the moment of delivery.
5. Delivery procedure
5.1. Goods are delivered to the buyer at the Seller’s retail premises, warehouse or delivered to the address specified by the buyer (if such service is provided).
5.2. Delivery time depends on the location to which the goods must be delivered. If delivery is within Lithuania, it may take from 2 to 3 business days. If delivery is required to a foreign country, delivery may take from 5 to 15 business days.
5.3. Upon transfer of goods, all required documents must be provided: warranty documents, usage instructions, certificates, etc.
5.4. The buyer must inspect the product at the time of delivery; mechanical damage identified later shall be considered to have occurred after the transfer.
5.5. Delivery costs are paid by the buyer unless otherwise agreed.
6. Product quality and warranties
6.1. The Seller is responsible for ensuring that the products are suitable for use according to their usual or agreed purpose, comply with quality standards, the provided description and legal requirements.
6.2. Products are provided with a 12-month quality warranty.
6.3. The warranty does not apply if:
– the product was damaged due to improper use;
– the product is mechanically damaged.
6.4. During warranty service, the product is repaired, replaced or refunded in accordance with the provisions of the Civil Code of the Republic of Lithuania.
7. Return and exchange of goods
7.1. Quality goods
7.1.1. In physical stores, the buyer does not have the right to return a quality product unless the Seller voluntarily provides such an option.
7.1.2. If the Seller accepts quality products back, the following conditions must be met:
– the product has not been used,
– the original packaging is intact,
– proof of purchase is provided,
– the period complies with the Seller’s established policy, i.e. 14 calendar days.
7.2. Defective goods
7.2.1. If it is determined that the product is defective, the buyer has the right to demand:
– free repair of defects;
– replacement with a product of proper quality;
– reduction of the product price;
– termination of the contract and refund of the paid amount.
7.2.2. The quality of the product is determined by the Seller.
7.2.3. Complaints regarding quality are examined within 14 calendar days from receipt.
7.2.4. If the client must return the goods, they must be returned to the company’s physical store-warehouse at the address: Karvelių village, Gruzdžiai eldership, Šiauliai district LT-81415. The Seller covers return delivery costs if the product is defective.
7.2.5. The Seller must refund the money for defective goods using the same payment method that the Client used for the purchase, or another method requested by the Client, if acceptable to the Seller, within 14 calendar days.
8. Buyer’s obligations
8.1. The Buyer undertakes to:
– provide accurate data required for accounting documents;
– comply with product usage instructions and safety requirements;
– inspect the product before accepting it.
9. Seller’s obligations
9.1. The Seller undertakes to:
– supply quality goods legally placed on the Lithuanian market;
– comply with Lithuanian legislation regulating consumer rights;
– provide warranty and technical information in a timely manner;
– examine buyer complaints in the established procedure.
10. Complaint handling and dispute resolution
10.1. The buyer submits a complaint in writing via the Seller’s specified contacts or at the place of sale.
10.2. The Seller examines the complaint no later than within 14 calendar days.
10.3. If the dispute cannot be resolved by mutual agreement, the Buyer has the right to contact the State Consumer Rights Protection Authority (VVTAT) or the court in accordance with the laws of the Republic of Lithuania.
11. Personal data protection
11.1. The Seller processes the buyer’s personal data only to the extent necessary for the sale of goods, warranty service or compliance with legal requirements.
11.2. Data is processed in accordance with the General Data Protection Regulation (GDPR).
11.3. The Buyer has the right to access their data and request its correction or deletion in accordance with legal procedures.
12. Final provisions
12.1. These Rules enter into force from the date of their approval and remain valid until updated.
12.2. The Seller has the right to amend the rules by informing buyers through a notice published at the place of sale.
12.3. All matters not covered by these Rules shall be resolved in accordance with the laws of the Republic of Lithuania.